FAQ

Frequently Asked Questions

Welcome to Toby's FAQ section. Here you'll find answers to some of the most common questions about our products and services. If you have any additional questions, please feel free to contact us.

Q: Where is Toby's located?

A: Toby's Jewelry Store is located at 1 South Central Ave, Hartsdale, NY 10530

Q: What are your store hours?

A: Our store is open Sunday through Thursday from 10:00 AM to 4:00 PM. We are closed on Fridas and Saturdays.

Q: How can I contact Toby's?

A: You can reach us by phone at (914) 288-8066 or by email at info@tobysjewelrystore.com. Or by clicking the chat icon in the bottom right corner of the website.

Q: What types of jewelry do you sell?

A: We offer a wide range of fine jewelry, including engagement rings, wedding bands, necklaces, earrings, bracelets, and custom-designed pieces. Visit our selection page to see for yourself.

Q: Do you sell luxury watches?

A: Yes, we sell watches from top brands. If you have a specific watch in mind, we can help you find it at an amazing price.

Q: Can I see the jewelry in person before buying?

A: Absolutely! We encourage you to visit our store to view and try on our jewelry. Our staff will be happy to assist you.

Q: Do you offer custom jewelry design?

A: Yes, we offer custom jewelry design services. Whether you have a specific idea or need help brainstorming, our expert designers will work with you to create a unique piece.

Q: What is the process for custom jewelry design?

A: The process includes an initial consultation to discuss your ideas, detailed sketches and 3D models, your approval, and then the creation of the piece by our skilled craftsmen.

Q: Do you offer engraving services?

A: Yes, we provide professional engraving services to add a personal touch to your jewelry. This can include names, dates, and custom designs.

Q: Do you offer jewelry appraisal services?

A: Yes, we provide comprehensive jewelry appraisal services for insurance, resale, estate planning, and personal knowledge.

Q: What is included in the appraisal report?

A: Our appraisal report includes a detailed description of the item, and its current market value. The report is formatted to meet insurance company requirements.

Q: Do you offer jewelry repair services?

A: Yes, our expert jewelers can handle a variety of repairs, from simple fixes to complex restorations. Bring your jewelry to our store for an evaluation.

Q: Do you offer watch battery replacement?

A: Yes, we replace watch batteries while you wait in most cases.

Q: Can you replace watch bands? 

A: Yes, we offer a large selection of watch bands in stock or available for order. We can also assist with fitting and replacement.

Q: Do you service luxury watches?

A: Yes, we provide overhaul services for all types of high-end watches at a fraction of the cost of the manufacturers.

Q: Do you buy gold, silver, and diamonds?

A: Yes, we buy gold, silver, and diamonds. We offer competitive prices based on current market values. We also offer great prices on high end luxury watches. Bring them in to recieve the highest offer.

Q: How do I sell my jewelry to Toby's?

A: Bring your items to our store for an evaluation. Our experts will provide a fair offer based on the item's value.

Q: Can I trade in my old jewelry?

A: Yes, we offer trade-in options for your old jewelry. Visit our store to discuss the details with our staff.

Q: What payment methods do you accept?

A: We accept all major credit cards, cash, and certified checks.

Q: Do you ship items?

A: Yes, we offer secure shipping for purchases. Shipping costs and delivery times will vary based on the destination and item value.

If you have any further questions, please do not hesitate to contact us. We are here to assist you with all your jewelry needs.